FREQUENTLY ASKED QUESTIONS
HOW LONG WILL MY ORDER BE?
As everything is handmade and made to order in our UK studio, your order should take no longer than 4-5 weeks from purchase to delivery. If you need anything quicker please do contact and we should be able to accommodate for a rush charge.
WHAT SIZES DO YOU OFFER?
We offer sizes from UK 6-20. Please refer to our SIZE CHART to check your sizing with us. If you require a size beyond this range please do contact and we will be able to accommodate as we can.
WHAT COLORS DO YOU OFFER?
We offer a selection of limited colors to give the unique styling for our strong looks made by Queen Atom. The color chart is available HERE.
If you are unsure on colors we can post out 2-3 swatches of colors by second class post.
CAN YOU DISCOUNT MULTIPLE ITEMS?
I'm afraid not at the moment. As we are a small independent brand we don’t have the capacity to give discounts. However, do follow our Instagram for promotions and bundles in the future. @queenatomuk
HOW DO I LOOK AFTER LATEX?
Latex is a beautiful material but can be a little fussy when exposed to certain elements. Please read the care info correctly before you receive your pieces. This can be found HERE.
Queen Atom is not responsible for damage or neglect of care to the garment made by the customer.
DO YOU HAVE READY MADE ITEMS?
Yes, we do! we have a sample sale section on our website. They tend to be in our mannequin sizing and are available for a discounted rate due to being photographed and or worn for shoots. This does not change the luxury of the garment and they are still made to the high standard our designs require.
DO YOU DO REPAIRS?
Yes, we do repair Queen Atom only pieces and this starts from £40 including postage back to you.
Please contact Queenatomuk@gmail.com if you have a broken garment with pictures so we can analyze what is possible.